“Helping businesses deliver outstanding customer service with efficiency and care.”

Leonela Battistoni

Hi, I’m a Virtual Assistant specialising in Customer Service.

about me

With over 14 years of experience in customer-facing roles, I’ve mastered the art of solving problems, staying organised, and delivering outstanding service under pressure.
I now help businesses optimise their operations by managing administrative tasks, supporting clients with care, and ensuring every detail is handled with professionalism.
My goal is to make your work easier, save you time, and help your business thrive.

SERVICES

What I Offer

  • Customer Support – Email and chat support, managing customer enquiries with professionalism and empathy.
  • Administrative Assistance – Calendar management, scheduling, data entry.
  • Email Management – Organising inboxes, responding promptly, prioritising important messages.
  • WordPress Assistance – Uploading content, basic page updates, and site maintenance.

Why work with me?

As your Virtual Assistant, I don’t just complete tasks — I solve problems and create space for you to focus on what really matters.

Here’s how I help your business thrive:

  • More time for your priorities
    By handling your routine tasks, I free up your schedule so you can focus on growing your business and serving your clients.
  • Reliable customer service
    I make sure your customers feel heard, supported, and valued — turning satisfied clients into loyal ones.
  • Efficient communication
    I manage your emails, calendar, and enquiries professionally and promptly, reducing stress and missed opportunities.
  • Organisation and clarity
    I bring structure to your workflow, making your business more organised, productive, and easier to scale.
  • Personalised support
    Every business is different. I adapt to your needs and work with care, precision, and a problem-solving mindset.

Your success is my priority.

When you win, I win. I’m committed to supporting your goals, protecting your time, and delivering results you can count on — with the calm, clarity, and care every business deserves.

Your Trusted Virtual Support, So You Can Focus on What Matters

“Reliable, detail-oriented, and committed to exceeding expectations.”

PORTFOLIO / EXPERIENCE

Although I’m building my Virtual Assistant career, I bring a strong foundation in customer service and administration through over 14 years of experience in hospitality and client-facing roles.

My key strengths include:
Problem-solving, multitasking, attention to detail, and excellent communication.

Certifications:

  • Customer Service Level 3 (CPD Certified) – Completed November 2024.